Returns and Refund Policy 

This policy applies to UK orders only.

Change-of-mind returns for UK online purchases: for non-faulty goods, please tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods to us.

To be eligible for a return, your item must be unused, in the same condition that you received it, with any tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at:

info@blethynandco.com

Returns should be sent to:

Blethyn & Co
Motygido Farm
Llanarth
Ceredigion
SA47 0NU
United Kingdom

Please contact us before sending anything back. Items returned without first requesting a return may not be accepted.

Return postage

Customers are responsible for the cost of returning unwanted items to us, unless the item is faulty, damaged, or we have sent the wrong item.

We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in the post.

Damaged, faulty or incorrect items

If goods are faulty, misdescribed, or unfit for purpose, you have a separate statutory short-term right to reject them within 30 days. This is separate from the change-of-mind cancellation period and does not affect your other statutory rights.

Please inspect your order when it arrives. If your item is faulty, damaged, or you have received the wrong item, please contact us as soon as possible at info@blethynandco.com so we can put this right.

If the item is faulty, damaged, or incorrect, we will arrange an appropriate solution. This may include a replacement, refund, or return instructions.

Non-returnable items

Some items cannot be returned unless they are faulty. These include:

• personalised, custom-made or special-order items

• perishable items

• gift cards

• sale or clearance items

• sealed personal care, bath, body or hygiene products once opened, used, or unsealed

• any item that has been used, damaged, altered, or is not returned in its original condition

Please contact us if you are unsure whether your item can be returned.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the original item, and once the return is accepted, place a new order.

UK online cancellation rights

For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods to us.

This does not apply to items that are personalised, custom-made, perishable, or sealed for health or hygiene reasons once opened.

If you cancel your order under your UK online cancellation rights, we will refund the item price and the standard delivery charge, where applicable. Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.

This does not affect your statutory rights.

Refunds

Once we have received and inspected your return, we will let you know whether the refund has been approved.

If approved, your refund will be made to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may take additional time to show the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@blethynandco.com.